Privacy Policy

1. Introduction

SKLD Training ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

SKLD Training is an approved 3rd Party provider/Partner of Allens Training Pty Ltd (RTO 90909), therefore all student and user data that is supplied for the purposes of delivery of services under this agreement will be required to comply with the Allens Training Pty Ltd Privacy Policy. This policy is outlined below and available to all users via the Student Handbook.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Company or organisation details (for corporate bookings)
• Course preferences and training requirements
• Unique Student Identifier (USI)
• Proof of identity documentation
• AVETMISS data - Australian Vocational Education and Training Management Information Statistical Standard (who the student is, where they study, and what they study)
• Any other information you choose to provide through our contact or booking forms

3. How We Use Your Information

We use the information we collect to:

• Process and manage your training bookings and enrolments
• Communicate with you about our services
• Respond to your inquiries and provide customer support
• Send you important updates about your courses and certificates
• Deliver VET courses and comply with our obligations as an RTO partner
• Meet compliance requirements set by external agencies such as the National VET Regulator and other licensing bodies
• Improve our services and website functionality

4. Allens Training Pty Ltd Privacy Policy

Allens Training Pty Ltd takes the privacy of students very seriously and complies with all legislative requirements. These include the Privacy Act 1988. The Privacy Amendment (Enhancing Privacy Protection) Act 2012 made many significant changes to the Privacy Act 1988. The main change is that all businesses that collect or handle personal information will be required to comply with a new set of Principles - the Australian Privacy Principles (APPs) - as of 12 March 2014.

In our operation as a Registered Training Organisation (RTO) we are required to collect certain information by external agencies such as the National VET Regulator and other licensing bodies in order to meet our compliance requirements as an RTO. All information shared is kept in the strictest confidence by both parties and is available on request.

The Privacy Notice at Schedule 2 of the National VET Data Policy explains these requirements, which can be accessed through: https://www.education.gov.au/privacy-notice

Relevant Privacy Principles

5. Use and Disclosure for Secondary Purposes

Allens Training Pty Ltd will only use or disclose personal information about a student for a purpose other than the primary purpose of collection (a "secondary purpose") if:

• The secondary purpose is related to the primary purpose of collection and the student would reasonably expect us to use or disclose the information for the secondary purpose; or
• Allens Training Pty Ltd reasonably believes that the use or disclosure is necessary to lessen or prevent a serious and imminent threat to an individual's life, health or safety, or a serious threat to public health or public safety; or
• Allens Training Pty Ltd has reason to suspect that unlawful activity has been, is being, or may be engaged in and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities; or
• The use or disclosure is required or specifically authorised by law.

Notwithstanding the above, Allens Training Pty Ltd is prohibited by law from releasing a student's personal information to third parties, including members of their family, without that individual's prior written consent.

6. Photography Privacy

We recognise that in some circumstances there are sensitivities relating to the taking of photographs. This is particularly relevant to capturing images of children. We may, from time to time, wish to take photos of training activities we are conducting. When these instances arise in an environment external to our own training facilities, we will first obtain permission from the premise's owner or manager, as well as from the students themselves.

7. Student Data

Under the Standards for RTOs 2015, we are required to capture student data at the time of enrolment. It is the student's responsibility to ensure they provide accurate information in regard to themselves and their enrolment. It is the student's responsibility to ensure they inform us of any change of personal details in writing within seven days of the change occurring.

This data is known as AVETMISS data - Australian Vocational Education and Training Management Information Statistical Standard. We must gather information in regard to the following data: who the student is, where they study, and what they study.

We are also required to confirm the identity of the student enrolling into the course. This may involve requesting a copy of photo ID or other documents that will verify the student's identity. For more information on specific ID requirements for your course, refer to the 'Student Information' for your course available on the Allens Training website.

Please Note: Enrolment into a course will not be confirmed unless the required student data and proof of ID has been collected and confirmed.

8. Records Management

All course paperwork is scanned and entered into our Training Desk database. Files are stored for the legislated period of time and electronic files are backed up regularly and are stored on a protected server.

Information concerning contact details, financial status, academic status, attendance status, registration details, identification details, evaluations, feedback, and surveys are all confidential.

Students have access to personal records upon written request to the Compliance Team (email: compliance@allenstraining.com.au). In all cases Allens Training Pty Ltd will require proof of identity to protect the privacy of all client information. Student assessment records are only retained by Allens Training Pty Ltd for the legislated minimum timeframe of 6 months as per the ASQA General Direction on Retention requirements for completed student assessments.

9. National Centre for Vocational Education Research Ltd (NCVER) Privacy Notice

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• Administration of VET, including program administration, regulation, monitoring and evaluation
• Facilitation of statistics and research relating to education, including surveys and data linkage
• Understanding how the VET market operates, for policy, workforce planning and consumer information

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER's behalf. The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER's Privacy Policy at www.ncver.edu.au/privacy.

10. Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

11. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies (including Meta Pixel) to enhance user experience and measure advertising effectiveness. You can control cookie settings through your browser preferences.

12. Your Rights

Under the Privacy Act 1988 (Privacy Act), you have the right to:

• Request access to your personal information
• Correct your personal information
• Make a complaint about how your personal information has been handled
• Ask a question about this Privacy Notice

If you have concerns about how Allens Training Pty Ltd is managing your personal information, we encourage you to inform our staff and discuss your concerns. You are also encouraged to make a complaint directly to us using our internal complaint handling arrangements. Under the Privacy Act 1988, you also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of your personal information. You can find more information at www.oaic.gov.au/privacy/privacy-complaints.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

At any time, you may contact us to request access to your personal information, correct your personal information, make a complaint about how your personal information has been handled, or ask a question about this Privacy Notice.

For the full Student Handbook, please visit: SKLD Training Student Handbook